Information & Support
There area variety of organisations that can offer information and support, some that offer SEND support are listed below
Please contact us if you would like help finding information
Contact
Children & Family Services
Council of the Isles of Scilly
Carn Gwaval
St. Mary’s
Isles of Scilly
TR21 0NA
Telephone: 0300 1234 105 Option 5
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Advocacy for children and young people. Advocates are independent and offer support, protect a person’s rights and help them to speak out.
This may include:
Going to meetings with a young person where decisions are made
Writing letters on their behalf
Helping to get information a young person may need and help them understand what their rights are.
Children and young people will be offered the support of an advocate by Children’s Social Care.
Further information
Barnardo’s (Children and young people) website:
www.barnardos.org.uk/get-support/support-for-parents-and-carers/childrens-rights-advocacy
Contact
Children’s Social Care
Council of the Isles of Scilly
Carn Gwaval
St. Mary’s
Isles of Scilly
TR21 0NA
Tel: 0300 1234 105 Option 5
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An independent charity offering free and confidential Advocacy. This means they offer help and support to anybody to speak up about their rights and for people who can't speak up for themselves, have someone (an advocate) in their corner to speak for them.
Who can access the service:
The Advocacy People services are for adults over the age of 18.
The also provide a service if the Advocacy referral is a Care Act referral and for a 16/17 year old transition to adult services. They provide an advocacy service for children aged 13-18 detained under section on Sowenna Ward in Bodmin Hospital. In addition, a parent's (child protection) Advocacy referral can be made for a person who is in the Isles of Scilly or Cornwall area, has a disability or has an eligible health or social care need and is only for parents who have children within the Child Protection Process and who have been assessed as having an eligible social care need.
In the Isles of Scilly they provide the following services:
NHS Complaints Advocacy
Mental Health Advocacy
Care & Support Advocacy
Advocacy For People Who Lack Capacity
Community, Peer & Citizen's Advocacy
For details about these services please visit the Advocacy People website: www.theadvocacypeople.org.uk/services
Contact details
0330 440 9000
Further information
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offer free impartial information and advice on a wide range of topics for challenges that you may face.
This includes:
employment law
benefits
housing
debt
consumer rights
discrimination
family and personal
Immigration & nationality
SEND
You can get advice from Citizens Advice online and over the phone.
For information about how to access Citizens Advice on the Isles of Scilly please visit the Council of the Isles of Scilly website for up to date details: www.scilly.gov.uk/learning-leisure/citizens-advice
Further information
Citizens Advice Cornwall website: www.citizensadvicecornwall.org.uk
Citizens Advice: www.citizensadvice.org.uk
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For information and services for Special Educational Needs and Disabilities in Cornwall, please visit Local Offer Cornwall: www.fis.cornwall.gov.uk/synergyweb/CornwallFIS/sendlocaloffer.aspx
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Healthwatch is an independent champion for people who use health and social care services their aim is to make sure that those running services, put people at the heart of care.
Local Healthwatch staff and volunteers identify what matters most to people by going out into the community and visiting services to get public feedback on their experiences. They work collaboratively with health and care partners to ensure their services are the best they can be.
Where possible, your Local Healthwatch will let you know when changes are planned to services in your community and help you have a say. They will also encourage those in charge of local care to involve you when changes are being planned to services.
You can also speak to your local Healthwatch to find information about health and social care services available locally.
Contact
Healthwatch Isles of Scilly
Unit 1, Gleaner House
Buzza Street
St. Mary’s
Isles of Scilly
TR21 0HW
Email: contact@healthwatchislesofscilly.co.uk
Tel: 01720 423037
Healthwatch Isles of Scilly online contact form: www.healthwatchislesofscilly.co.uk/contact-us
Healthwatch Isles of Scilly website: www.healthwatchislesofscilly.co.uk
Video about Healthwatch on YouTube: www.youtube.com/About_HealthWatch
Healthwatch Cornwall website: www.healthwatchcornwall.co.uk
Healthwatch England website: www.healthwatch.co.uk
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Offers independent legally based advice, support and training to help get the right education for children and young people with special education needs and disabilities, SEND.
The website has legal guides and resources for parents and carers, which can be downloaded and are complimented by a free Advice Line which provides legally based information and next step advice on any educational issue that is a result of a child’s SEND. There is also a Tribunal Helpline that gives advice on appeals and disability discrimination claims to the SEND Tribunal.
Contact
Tel: Advice and support line: 0800 018 4016
Tribunal Help Line: 0845 602 9579
IPSEA website: www.ipsea.org.uk
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For further information please contact the forum by email: ios-pcf@outlook.com
Further Information
Contact are the charity that supports for families with disabled children, with guidance and information. They bring families together to support each other.
Contact website: www.contact.org.uk
National Network of Parent Carers Forums, NNPCF is the independent national voice of parent carer forums, a representative organisation consisting of the local network of parent carer forums across England.
NNPCF website: www.nnpcf.org.uk
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The Hub aligns to Cornwall & the Isles of Scilly Neurodevelopmental Profiling Tool, but it can be used by everyone. It is hosted by Parent Carers Cornwall.
The contributors to the content of the profiling sections are varied and include those with lived experience and professionals working with neurodivergent children and young people. If you would like support working through the profiling tool please email: LocalOfferScilly@scily.gov.uk
Neurodiversity Hub: www.parentcarerscornwall.org.uk/neurodiversity
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Patient Advice and Liaison Services, also known as PALS, are a free and confidential hospital service that are a point of contact for patients and their families.
PALS can help you with:
Advice and information
Feedback – give comments, suggestions and thanks
Advice on how to make a formal complaint
Each NHS Trust has its own PALS service, you can find out which Trust your hospital is a part of by looking at your NHS appointment letter.
Contacts
Royal Cornwall Hospitals Trust
Patient and Family Experience Team
Tel: 01872 252793
Email: rcht.patientexperience@nhs.net
Royal Cornwall Hospitals NHS Trust
Treliske
Truro
Cornwall
TR1 3LJ
For further information visit the Royal Cornwall Hospitals website:
www.royalcornwallhospitals.nhs.uk/your-care/patient-experience
www.royalcornwall.nhs.uk/get-in-touch
Cornwall Partnership Foundation Trust
Patient Advice and Liaison Service
Tel: 01208 834620
Email: cpn-tr.palscft@nhs.net
PALS Office
Cornwall Partnership NHS Foundation Trust
Room 11
Banham House
Bodmin Hospital
PL31 2QT
For further information visit website: www.cornwallft.nhs.uk/patient-advice-and-liaison-service
University Hospitals Plymouth
Patient Advice and Liaison Service
Tel: 01752 439884
Email: Plh-tr.PALS@nhs.net
Patient Advice & Liaison Service
Patient Services Office
Level 7, Derriford Hospital
Plymouth
PL6 8DH
For further information visit website: www.plymouthhospitals.nhs.uk/pals
University Hospitals Bristol & Weston NHS Foundation Trust
Patient support and complaints team
Tel: 0117 342 1050
Online contact form: www.uhbw.nhs.uk/form/86CE15A7F39FC14323B76C9B95C66165
For further information visit website: www.uhbristol.nhs.uk/patients-and-visitors/support-for-patients/patient-support-and-complaints
Great Ormond Street Hospital
The Pals Office is located in the main reception area.
Tel: 020 7829 7862
Email: pals@gosh.nhs.uk
For further information visit website: www.gosh.nhs.uk/wards-and-departments/departments/clinical-support-services/about-patient-advice-and-liaison-service-pals
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Special Educational Needs & Disability Information, Advice & Support Service, SENDIASS offer information, advice and support to:
Parents/carers of a child or young person (aged 0 – 25) with a special educational need or disability
Those age 25 years or under that have a special educational need or disability
Anyone working with children or young people aged 0 – 25 with a special educational need or disability.
This is a free and confidential service and aims to:
Empower children, young people and parents/carers of children with special educational needs or disability by ensuring they have the information, confidence and support needed to make informed decisions
Provide information and support
Encourage good working relationships between parent/carers, children, young people, education providers, the local authority and other agencies
To support schools and other agencies to continue to develop good working practices in relation to SEND.
Further information
Please visit the Cornwall SENDIASS website: www.cornwallsendiass.org.uk
Contact
Tel: 01326 331633
Online contact form: www.cornwallsendiass.org.uk/contact-us
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Please see links and information about useful and important documents.
If you would like support accessing information or require a different format, please contact us by email: LocalOfferScilly@scilIy.gov.uk
Isles of Scilly SEND Inclusion Charter
To view and download a PDF version of the Isles of Scilly Children's Charter please visit: Isles of Scilly SEND Children's Charter
Council of the Isles of Scilly SEND Strategy
To view the Council of the Isles of Scilly Making a Difference - SEND Strategy 2023 to 2026 visit the Council of the Isles of Scilly website: www.scilly.gov.uk/childrens-services/childrens-policies
Council of the Isles of Scilly Disability Register
This is a voluntary register for children and young people with a disability, additional need or impairment, aged 0-19 years and living in Scilly. The information you give us is important as it helps us to plan and monitor services. You also have the opportunity to share your views through consultation and surveys, to influence planning for the needs and demands for services in Scilly.
To join the Council of the Isles of Scilly Disability Register please email us and we will send you a form
Email: LocalOfferScilly@scilly.gov.uk
Children and Families Act 2014
www.legislation.gov.uk/ukpga/2014/6/contents
Young person’s guide to Children’s and Family Act 2014
www.gov.uk/government/publications/young-persons-guide-to-the-children-and-families-act-2014
SEND Code of Practice: 0 – 25 Years
www.gov.uk/government/publications/send-code-of-practice-0-to-25
The Special Educational Needs and Disability Regulations 2014
www.legislation.gov.uk/uksi/2014/1530/contents
Mental Capacity Act Code of Practice
www.gov.uk/government/publications/mental-capacity-act-code-of-practice
Council of the Isles of Scilly documents and policies including privacy and complaints
www.scilly.gov.uk/childrens-services/children's-policies
One Vision
One Vision sets the foundation for integration of education, health and social care services for; children, young people and their families in Cornwall and the Isles of Scilly
By bringing together all of the people that work with children and young people, we can work more effectively. We work together to prevent each child and young person from harm. The One Vision Partnership Plan sets out the agreed principles and the approach. It is part of the Cornwall and Isles of Scilly Health and Care Partnership.
Visit the health and care partnership website: cios.icb.nhs.uk/ics/one-vision