Feedback

We aim to continually improve the Isles of Scilly SEND services to support families and children and young people with Special Educational Needs and Disabilities. To help Isles of Scilly SEND services work well for you and other families we need your input to steer development.

We value your feedback and want to hear about:

  • Your experiences of SEND services in the Isles of Scilly, including quality of provision and any gaps in provision.

  • How we can improve the SEND Isles of Scilly Local Offer website or any errors or omissions you have found.

  • Any additional information you would like to see included.

  • Any praise or commendation of a SEND service you would like to acknowledge.

To get in touch with us direct you can:

  • Click the feedback button

  • You can email us at LocalOfferScilly@scilly.gov.uk 

  • You can telephone 0300 1234 105 Option 5

  • You can speak to a member from the Council of the Isles of Scilly SEND team at the Carn Gwaval Wellbeing Centre, St Mary's.

  • You can join and of our development workshops, we advertise on this website in the Family Information section, sign up to our newsletters and see our Facebook page

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You can also give feedback through:

  • Joining the Isles of Scilly Parent Carers Forum 

  • By contacting SENDIASS

Feedback and comments will be responded in a 'You Said', 'We Did' and Expected Impact approach.  This will be shown in real time on this page and will then be put into a yearly summary.  Comments about service provision and gaps in service will be forwarded to the relevant teams/person.

​Contact

​Children & Family Services

Council of the Isles of Scilly

Carn Gwaval

St. Mary’s

Isles of Scilly

TR21 0NA

 

Telephone: 0300 1234 105 Option 5 

Email: FamilyScilly@scilly.gov.uk

We would love to have your feedback on our website. Please use the link that will take you to a Survey Monkey

What We Are Doing To Improve SEND Services And How To Get Involved

SEND Strategy

You can read more about what we are doing to improve SEND Services in the Isles of Scilly by reading our Making a Difference Isles of Scilly SEND Strategy 2023 - 2026: www.scilly.gov.uk/childrens-services/childrens-policies

Youth Participation

We are looking for young people with SEND to help us establish and join our young person's participation group.  The idea for the group would be to hear the voices and opinions of young people and for them to influence the development of SEND services on the Islands. We also want you to tell us what is important to you as a young person with special educational needs and disabilities. If you would like to be part of this project please contact us at:

Email: LocalOfferScilly@scilly.gov.uk

Isles of Scilly Genuine Partnership

In April 2019 we held an all community event planning and designing the SEND strategy and Isles of Scilly Inclusion Charter. We are followed this up in April 2022 with an Isles of Scilly Genuine Partnership event.

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Isles of Scilly SEND Inclusion Charter

In August 2021 we published the Isles of Scilly Inclusion Charter. This has been developed with local parents and children as well as the school, early years providers and social care to produce an Inclusion Charter aimed at developing an inclusive culture and improving services for children and young people with special educational needs and disabilities on the islands.  

You can read more on our Isles of Scilly SEND Inclusion Charter page

  • Local Offer Activities

    This year we welcomed new staff to the team with a SEND & Inclusion Manager, SEND Caseworker and a Family Information Assistant to focus on setting up and developing Supported Internships.

    Active Scilly began to run sensory swims and quiet sessions for some children’s activities, sensory swimming aids and toys were provided to the pool to support these sessions.

    We held several Local Offer drop-in sessions for parent carers to ask questions and find information.

    Children’s Services received an Ofsted inspection August 2023.

    Feedback 1

    • Feedback that images on website were distracting and too much information on the home page

    • We removed the images from the home page and looked at ways to improve the lay out

    •  The home page was redesigned to improve user experience

    • This ensures that the Local Offer website accessible to people and easy to navigate

    Feedback 2

    • Feedback given on broken links on website

    • We fixed the broken links and checked our web page

    • This ensures that the Local Offer website and information is accessible to people

     Feedback 3

    • An organisation told us that their information was out of date

    • We updated the information for this service provider

    • Up to date and accurate information included on the Local Offer

     Feedback 4

    • Feedback given on broken links on website

    • We fixed the broken links and checked our web page

    • This ensures that the Local Offer website is accessible to people

  • Local Offer Activities

    During 2022 there was a change to a number of staff at Children & Family services, a new Parent Carer Forum was set up as the previous forum closed. 

    The Family Information Assistant attended digital accessibility training and South West Local Offer Network forum meetings.

    During March there was an Ofsted and CCG SEND Inspection, Genuine Partnerships revisited the islands and produced a report

    You Said, We Did, Expected Impact

    Feedback 1

    • Feedback that top tabs on website do not fully show on screens making it confusing to search

    • We shortened the tab heading on the website so that they fit most computer screens

    • This ensures that the Local Offer website accessible to people

    Feedback 2

    • An organisation queried that information was up to date

    • We checked that the information was accurate

    • This helps the Local Offer information is up to date

    Feedback 3

    • Feedback given on broken link on website for CAMHS

    • We fixed the broken links and checked our web page

    • This ensures that the Local Offer website is up to date and information is accessible to people

  • Local Offer Activities

    During 2021 the Family Information Assistants attended digital accessibility training.  A digital accessibility audit for the Local Offer website was set up and completed, and a digital accessibility action plan was worked on throughout the rest of the year.

    A Local Offer review took place in March 2021 and several engagement events held with Parent Carers and young people.  A report was written, and the action plan generated was worked on throughout the year.

    Several Local Offer Newsletters were sent to Parent Carers with links added to the Local Offer website.

    A Local Offer Quality Assurance document was set up and an audit on the Isles of Scilly Local Offer was completed.

    Your Said, We Did, Expected impact

    Feedback 1

    • Informed that Five Islands Academy website has links to Cornwall Local Offer and no link to the Isles of Scilly Local Offer

    • We contacted FIA with information and link to Local Offer Scilly website

    • This has given parent carers the option to search information specific to the Isles of Scilly

    Feedback 2

    • Sent an updated hospital Passport document

    • We updated information and document for download on LO Scilly website

    • Ensured that Parent Carers had the most up to date information

    Feedback 3

    • An enquiry about annual health checks and if these were carried out by the local GP service

    • We ensured that this was discussed locally in relevant meetings

    • Awareness raised of the importance of Annual Health Checks for people with SEND

    Feedback 4

    • Informed of missing information on Local Offer website – Money Matter – Disability Access Fund

    • We worked with the Council of the Isles of Scilly Data Assistant to update information and add Disability Access Fund form

    • Up to date and accurate information included on the Local Offer

    Feedback 5

    • A request from an organisation to add information about their service

    • We updated the Support for Parent Carers information

    • Up to date and accurate information included on the Local Offer

    Feedback 6

    • You told us those parents who have children in Year 5 and above are thrilled with the offer and variety of summer SEND activities put on by the local authority. Those with younger children have queried what the offer is for those children? 

    • The SEND summer activities programme was planned with feedback from an activities wish list supplied by Parent Carers Forum and information received at the Short Break engagement event held February 2020

    • Consultation with young people in May 2021

    • We recognise there was a lack of summer SEND activities offered to children in Year 4 and below. We plan on offering activities to younger children in the future where possible.

    •  We will try to offer opportunities for a wider range of age groups to take part in SEND activities

  • Local Offer Activities

    February 2020

    The Isles of Scilly Local Offer website went live, with the domain name of www.localofferscilly.co.uk

    June 2020

    You Said:  Feedback from Parent Carers about too much non-SEND information and COVID on the Local Offer website.

    We Did:  Discussion and decision to set up a separate family website.  A New Family Scilly website went live July 2020.  We refreshed the Local Offer website and removed non-SEND information.

  • Local Offer Activities

    June 2019

    Family Information Assistants begin working on the Isles of Scilly Local Offer, working closely with the Isles of Scilly Parent Carers forum to co-produce the Local Offer for Scilly.  Local Offer working group with the Isles of Scilly Parent Carers Forum met weekly and carried out researched and discussion, they visited Cornwall Council to meet Family Information Service.  We developed the Local Offer, looking at information that was required, gathered this and information on local services and activities. 

    November 2019

    We held a Local Offer workshop with parent carers, going through the Local Offer information and the Parent Carers had input into how they wished information on the Local Offer was presented.  The website designer was also present.

    We held a Local Offer workshop with the Five Islands Academy SEND group, one session for primary and another for secondary aged children.  They looked at information for Local Offer, images and website design and gave us feedback.

Feedback You Said, We Did